Last updated: 10 November 2026

These Terms & Conditions (“Terms”) apply to your use of xyzartvalley.com and to every order you place with us. Please read them before ordering. If you are a consumer, nothing in these Terms affects your statutory rights under Irish and EU law, including the Consumer Rights Act 2022 and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.

1. About us

This shop is operated by XYZ Art Valley, [trading name / legal name of the owner or company, company number if any], [postal address], Ireland (“we”, “us”, “our”).
Email: xyzartvalley@gmail.com · Phone / WhatsApp: +353 89 469 9488
[VAT number, if registered.]

2. Our products

We sell custom and personalised print-on-demand products such as printed t-shirts and canvas prints. Each item is made to order, and production and shipping are carried out by our fulfilment partner Printful. Product images and mockups are illustrations; printed colours can vary slightly from what you see on screen, and small variations in placement and size are normal for printed garments.

3. Custom orders and your content

• You are responsible for checking the design, text, spelling, size, colour and options you choose before you order or approve a proof. Where we send you a proof, we only start production after you approve it.
• By uploading or sending us any image, logo, text or other content, you confirm that you own it or have permission to use it, and that it does not infringe anyone else’s rights or break the law.
• We may refuse or cancel an order (with a full refund) if the content is unlawful, infringing, offensive or technically unsuitable for printing.
• Low-resolution images can lead to lower print quality. We will tell you if we spot a problem, but the decision to go ahead is yours.

4. Orders and contract

After you place an order you will receive an email confirming that we have received it. The contract between us is formed when we send you an order confirmation or dispatch confirmation. We may decline an order, for example if an item is unavailable or there is an obvious pricing error; in that case we will refund any amount you have paid.

5. Prices and payment

All prices are in euro (€) and [include VAT where applicable / VAT is not charged as we are not VAT-registered]. Delivery costs are shown at checkout before you pay. Payment is taken when you place your order, through our secure payment provider (Stripe). Orders delivered outside the EU may be subject to import duties and taxes, which are payable by the recipient.

6. Delivery

We deliver worldwide, except to countries listed on our Shipping & Delivery page. Production usually takes 2–5 working days, followed by shipping. Estimated delivery times and costs are shown on our Shipping & Delivery page and at checkout. Unless agreed otherwise, we will deliver within 30 days of the contract. Risk in the goods passes to you when they are delivered to you or to a person you nominate.

7. Cancellation and returns

Personalised and made-to-order items cannot be cancelled or returned for a change of mind once production has started, because the 14-day right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised. Non-personalised items can be returned within 14 days. Full details, including how to cancel, are in our Returns & Refunds Policy, which forms part of these Terms.

8. Faulty or incorrect items

If your item is faulty, damaged in transit, or not as described, you are entitled to a remedy (repair, replacement, price reduction or refund) under the Consumer Rights Act 2022. Please contact us with your order number and photos as soon as possible so we can sort it out quickly. See our Returns & Refunds Policy.

9. Intellectual property

Our logo, original designs, photos and website content belong to us and may not be copied or used without our written permission. You keep ownership of the content you send us; you give us permission to use it only to produce and deliver your order (and, with your separate consent, to show it as an example of our work).

10. Liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable, or for business losses where you buy as a consumer. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be limited by law, including your rights as a consumer.

11. Privacy

We use your personal data as described in our Privacy Policy and Cookie Policy.

12. Complaints

If you have a complaint, please email xyzartvalley@gmail.com and we will reply as soon as possible, normally within [5] working days. You can also get information about your consumer rights from the Competition and Consumer Protection Commission (www.ccpc.ie). For cross-border EU purchases, the European Consumer Centre Ireland (www.eccireland.ie) can help.

13. Governing law

These Terms are governed by Irish law, and the Irish courts have jurisdiction. If you live in another EU country, you also keep the protection of the mandatory consumer law of your country and may bring proceedings there.

14. Changes

We may update these Terms from time to time. The version published when you place your order applies to that order.