Please allow approximately 1–3 working days for printing, quality checks and packaging before dispatch.

Delivery times vary depending on the destination, selected shipping method and local courier service. The estimated delivery time will be displayed at checkout where available.

International deliveries may take longer during busy periods, public holidays or customs processing.

Shipping costs are calculated according to the delivery destination and order details. The applicable amount will be displayed at checkout before payment.

We do not currently offer free shipping based on a minimum order value. International orders may also be subject to local customs duties, import taxes or processing fees.

Yes. Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Please allow a short period for the courier to activate and update the tracking link.

Every Art Valley product is made to order rather than taken directly from stock.

Before dispatch, each item is printed, checked and carefully packaged to ensure it meets our quality standards.

If your order has not yet been dispatched, we may be able to update the delivery address.

Contact us as soon as possible on WhatsApp at 00353 89 469 9488, including your order number and the correct address.

Once the parcel has been dispatched, we cannot guarantee that the delivery address can be changed.

The procedure depends on the courier and destination. The courier may attempt another delivery, leave instructions or take the parcel to a local collection point.

Check your tracking information and contact the courier directly if you need to reschedule the delivery.

Express delivery may be available for certain destinations, depending on the courier and the time required to prepare your product.

For an urgent order, contact us on WhatsApp at 00353 89 469 9488 before placing your order. We will confirm whether a faster delivery option is available.

First, check the latest updates using the tracking link from your dispatch email.

If the tracking information has not changed for several working days or the estimated delivery period has passed, contact us with your order number and tracking number. We will check the delivery status with the courier.

Please contact us as soon as possible and provide:

• Your order number
• A clear photograph of the damaged product
• Photographs of the external and internal packaging
• A short description of the problem

Keep the product and packaging until we have reviewed your request. Depending on the situation, we will arrange an appropriate solution in accordance with your consumer rights.

You can contact us on WhatsApp at 00353 89 469 9488.